Terms & Conditions
Peninsula Hot Springs reserves the right to change prices without notice.
Gift Certificate
1. Certificates will be issued for the private baths and massages
2. The certificate must be redeemed by the due date
3. The certificate will be deemed void if either, notice of cancellation is not received at least 24 hours prior to the appointment time, or the holder of the certificate fails to arrive at the appointment
4. Gift certificate may not be redeemed for cash
5. The certificate may be redeemed any day of the week, unless otherwise stipulated
6. Public bathing passes are not transferable
7. Gift certificate are valid for 12 months from the date of purchase
8. If membership ceases, for any reason, all outstanding certificates are void
9. Expired certificates hold no value
Retail
1. Retail products will not be sent to Post Office Box addresses
2. Staff will verify large purchases before delivery
3. Peninsula Hot Springs aims to achieve delivery within five working days from purchase, however factors outside our control may impact on the timeframe.
3. If for any reason you are not completely satisfied with any product, please return it to us in original condition (product opened cannot be returned) together with the original receipt within 7 days of purchase and we will replace or refund your purchase price using the original payment method.
3. Unfortunately your postage charges on returns are not refundable.
Membership Offers
1. Vouchers will be issued for each of the massages and private baths.
2. Vouchers can be used any day of the week.
3. Vouchers are not valid beyond the validity date written on them.
4. When membership ceases, for any reason, all outstanding vouchers expire.
5. Expired vouchers hold no value.
6. No reimbursement of vouchers is possible.
7. Vouchers cannot be redeemed for cash.
8. Please keep the vouchers in a safe place as they cannot be replaced.
9. Public bathing passes are not transferable.
10. The year is twelve calendar months commencing from the first of the month you choose it to begin.
Corporate membership only
1. Each membership is entitled to one fully transferable daily access to the public mineral pools. To gain access either the Corporate Membership Pass must be shown or advance notice of their arrival be sent by an authorized representative of the company.
2. Fifty two massage passes will be issued prior to the commencement of you membership year. Each pass must be used at least three month after the expiry of the membership year.
3. Fifty two private bathing passes will be issued prior to the commencement of your membership year. Each pass must be used at least three month after the expiry of the membership year.
Lost property
Many possessions are left at Peninsula Hot Springs each day.
We do our best to return them but often there is no way to identify or contact the owner.
Our policy on retaining lost property, pending inquiry from the owner, is:
Estimated retail value greater than $500 - Keep for three months.
Estimated retail value $100 to $500 - Keep for one month.
Estimated retail value less than $100 - Keep for one week.
When the holding time expires we donate the goods to a local charity.
