operational update

As a place of wellness, the health and wellbeing of our staff and guest community remains paramount.

We continue to follow Government Direction to keep our community healthy as it pertains to social distancing, square metre capacity rules and vaccination status. Find out the latest details here.

For the latest details on Service Victoria’s QR Code Check-in (and how to add your proof of vaccination) click here.

To prepare for your next visit, take some time to familiarise yourself on what to expect.

what to expect on your next visit

limited food & beverage

Unfortunately, due to staff shortages our Amphitheatre Café will be temporarily closed.

QR code check in

Download Department of Health and Human Services Victoria’s app for a smooth check-in and to display your proof of vaccination as required by Government Direction.

face masks

All guests are required to wear masks indoors and when unable to socially distance.

travel restrictions

In line with Victorian Government advice, we request that our entire community stays informed of current exposure sites and follows public health advice.

bookings essential

Bookings are essential and all guests included in a booking will need to have their details recorded.

limiting capacity

You will notice guest numbers have been significantly reduced in order to maintain safe distancing on site.

directional signage

You will be asked to observe floor markers on entry and in check-in queues to maintain social distancing requirements.

temperature checks

Upon arrival you will be required to use hand sanitiser and have your temperature checked as part of our onsite COVID-19 safety measures. Anyone presenting with a high temperature  will be asked to reschedule their visit.

social distancing

You will be asked to maintain social distancing throughout your visit, keeping 1.5 metres from other guests and our operational team.

check for updates

We recommend you check our website and social media in advance of your visit to obtain the most up to date information.


We request that you make use of the hand sanitiser dispensers and hygiene stations available throughout the site.

no cash payments

All on site payments will now be cashless, and where possible, contactless.

frequent cleaning

You will notice enhanced sanitation measures across the site during your visit, particularly at high frequency touch points.

Thank you for familiarising yourself with the information on this page that illustrates what you can expect from your visit and find more information on our COVIDSafe plan here.

join our hot springs community

we'd love to keep you updated on our latest news

What would you like to book?

bath house bathing stay treatments and packages private bathing dining packages