We’ve created this guide with detailed answers to frequently asked questions to help you plan your hot springs visit.
- Do I need to book in advance?
In the interest of maintaining a pleasant bathing experience, Peninsula Hot Springs welcomes a set number of guests to bathe at any given time. To secure your spot, bookings are essential. You will need to pre-book your preferred bathing arrival time online. Our online booking system is free of any service fee however Bath House bathing bookings made over the phone incur a $5 charge.
To make sure we care for you with the utmost consideration and expertise, planning ahead means we can better accommodate your needs. Bookings are essential for all packages and services in the Spa Dreaming Centre. Our treatments are often booked four to six weeks in advanced so it’s recommended that you plan ahead. If you have some flexibility, you may like to consider booking a treatment mid-week.
- Do I need to pay upfront or just a deposit?
We take full payment at time of booking for all of our packages and services. Our cancellation policy allows you to reschedule your booking or be refunded up to 24 hours prior.
- Can I change or reschedule my booking?
We understand that you may need to change your booking. Our 24 hour cancellation policy means you just need to notify us of the change 24 hours before your booking. Simply give us a call on (03) 5950 8777 or email us to request your changes. Cancellations or changes made within 24 hours will be charged the full amount of the booking.
- What are you opening hours?
We are open 7 days a week, and the opening times are:
Bath House 7am – 10pm
Spa Dreaming Centre 8am – 9pm
Phone reservations 8.45am – 6pm Monday to Friday and 8:45am – 5pm Saturday and Sunday
We are closed Christmas day.
We ask all guests to vacate the pools 15 minutes prior to closing time. This ensures you have ample time to dry, dress and depart after your visit.
- Where are you located?
We are located at 140 Springs Lane, Fingal, Mornington Peninsula, Victoria,
- Is there public transport available to get to the hot springs?
Public transport options on the Mornington Peninsula are limited. We recommend the following if you do wish to take public transport:
- If you are traveling from Melbourne, board a Frankston line train to Frankston, then take the No. 788 bus to Rye hotel where you can catch an uber or taxi service. Alternatively you can walk from Rye which takes approximately 1 hour and 10 minutes. Please take care when walking as it is along a busy road with a high speed limit.
- We partner with Melbourne on the Move who run a shuttle service to Peninsula Hot Springs on Tuesday, Friday and Saturday.
what to bring & what to leave at home
- What do I need to bring?
- Footwear: To reduce the risk of slips, we recommend appropriate footwear around pools and any wet areas.
- Water bottle: We recommend that you bring your own plastic or stainless steel water bottle to drink from during your visit. There are ample water taps around to fill them up.
- Concession and discount cards
- What do I need to leave at home or in my car?
- Prams: Due to the safety layout of the Bath House bathing area, we ask that you leave your pram in your car.
- Valuables: We recommend all valuables including jewellery are left at home or in one of our secured lockers. If you wear your jewellery in the pools, the mineral water may cause it to tarnish.
- Inflatable devices: Due to the size of the pools inflatable devices such as rings are not permitted in the bathing area. Safety devices such as arms bands are acceptable.
- Pets: The safety of your pet and our native environment is important to us. Therefore, we ask that you leave your pets at home or with a friend or family member.
- What do I wear?
We want you to be comfortable while you visit us, and enjoy the benefits of the water on your skin. Modest swimsuits are the most appropriate attire in all our bathing areas. Being Sunsmart is also important with sunscreen or a rash vest. The mineral water in our pools may discolour your bathers, and street apparel such as jeans and cargo shorts are not appropriate items to be worn in the pools. Bathers are optional in our private bathing pools.
If you are having a treatment with us, for your comfort we provide disposable underwear. Our therapists take great care to keep you properly draped throughout the treatment, respecting your privacy at all times.
visiting Peninsula hot springs
- How long can I stay at Peninsula Hot Springs?
Once you arrive at your allocated booking time, you are welcome to remain with us until closing.
- What is the difference between the Bath House and the Spa Dreaming Centre?
Our Bath House offers social bathing in over 20 globally inspired hot springs, a café and picnic area suitable for families and groups while the Spa Dreaming Centre offers quiet areas, private and communal bathing options, spa treatments and a licenced café. Our Spa Dreaming Centre is for guests 16 years and older whilst the Bath House is available for guests of all ages.
Our pools in both the Spa Dreaming Centre and Bath House are filled with pure geothermal mineral-rich waters integrated into the natural landscape.
- Do you offer private bathing?
We have communal bathing in both the Spa Dreaming Centre and the Bath House bathing areas.
We also offer two private bathing options in the Spa Dreaming Centre; our private bathing pavilions and outdoor private pools. In the private bathing pavilions you have your own serene indoor space where personalised care combined with our natural thermal mineral waters offers a truly indulgent relaxation experience. Our private bathing pavilions include the choice of a luxurious natural addition to enhance your relaxation. Our outdoor private pools are integrated within the natural landscape and can accommodate up to five people.
- What happens if I am late for my booking?
Late arrivals may shorten the duration of your treatments, private bathing or dining experience. If you know you will be running late, best to give our reservations team a call ahead of time on (03) 5950 8777 to determine how we can best accommodate. As our Bath House bathing area often reaches capacity during peak times, you may be required to wait until there is availability again before you can enter the bathing area if you are running late.
- Can I use my concession or seniors card at the hot springs?
We offer discounted rates for Bath House bathing guests who have a seniors, concession and student cards. We ask you to bring your card when you check in, as concession rates only apply on presentation of your concession card. Unfortunately, if you’re unable to present your card we will have to charge you the full amount of entry.
Our concession rates are available 7 days a week from 7am to 10pm.
You may find our off-peak rates will suit your budget between Tuesdays – Thursdays in our Bath House bathing area.
- Do I have to pay if I am not bathing?
We welcome all of our guests to enjoy Peninsula Hot Springs, whether you are bathing with us or just joining friends who are. Like many venues and experiences, we charge an entry fee for anyone coming through our doors. Unfortunately our team cannot issue free entry to non-bathers. Regardless of whether you are bathing with us or not, we still have to account for you as a guest at Peninsula Hot Springs.
The entry fee allows you to sit amongst the scenery as you accompany your friends and enjoy the calming atmosphere. If you are not bathing with us, you may still like to enjoy the foot and hand baths or reflexology walk, or just sit at the edge of the pools with your legs in the water.
- Can I stay at the hot springs?
- Are towels and robes available at the hot springs?
Towels and robes are provided for all guests in the Spa Dreaming Centre. If you are visiting the Bath House, you can hire them for an additional price or purchase them from our retail area.
- Do you have wi-fi?
We have a wi-fi hot spot located at the entry to the hot springs between the Spa Dreaming Centre and Bath House reception areas.
food & drink
- What are the eating options available at the hot springs?
We have three eating options at the hot springs; the Bath House café, the coffee hut and the Spa Dreaming Centre café.
Our Bath House café serves simple dishes and it’s perfect if you want continually bathe and graze the day. This is an outdoor café serving a healthy selection of wholesome snacks to enjoy in bathing break. Be inspired by our current Bath House café menu. We’re committed to your wellness both inside and out, so we don’t have any fryers for food like hot chips.
Our Spa Dreaming Centre café overlooks the Bath House bathing area where you can relax in your robe and enjoy nourishing and light dishes over a glass of wine. Our chefs serve a seasonal a la carte menu in a beautiful setting to add to your time here with us at the hot springs. This café caters for guests 16 years and older for breakfast and lunch daily, and dinner on Thursday, Friday and Saturday evenings. Be inspired by our current Spa Dreaming Centre café menu.
Our coffee hut is located near the entrance of the facility and offers a selection of snacks, and hot and cold drinks.
- Can I bring my own food and drink?
Can I bring my own food and drink?
If you’ve brought your own catering for the day, you’ll find our picnic area may best suit your group – there’s ample seating and tables and you can enjoy your own food in a beautiful native coastal garden seating. The picnic area is only available for Bath House guests.
- Can I bathe in the hot springs if I am pregnant?
We don’t recommend bathing in the hot spring pools during pregnancy, as you may be affected by further heat or stimulation. Fully immersing your body in the warm water will raise your body temperature, which can be dangerous during pregnancy.
Whilst bathing is not recommended during pregnancy we can tailor a treatment for you. Feel free to talk to us about what trimester you are in so that we can help you select a treatment to suit you. Please contact our friendly reservations team on (03) 5950 8777 or at firstname.lastname@example.org to tailor an experience to best suit your individual needs.
- What can I experience if I am pregnant?
You are welcome to visit the Bath House or Spa Dreaming Centre as there are a number of activities and treatment options available, such as resting in our relaxation rooms, enjoying a herbal tea in one of our cafes, indulging in a pregnancy treatment or enjoying our soothing hand and foot baths. If you do choose to use the thermal pools, our reception team will kindly ask you to sign a waiver to say that you are aware of the implications of bathing whilst pregnant.
Please contact our friendly reservations team on (03) 5950 8777 or at email@example.com to tailor an experience to best suit your individual needs.
- I am on medication or I have just had medical treatment, can I visit the hot springs?
Thank you for choosing Peninsula Hot Springs to be part of your healing journey. We’d love to care for you with compassion. To make sure we are taking the most appropriate care for you, we recommend you seek medical advice before entering our pools or having a spa treatment. That way we can make sure what we offer is suitable for your condition.
People with any of the following medical conditions are recommended to not enter the pools before first obtaining medical advice.
- Conditions involving high fever
- Extreme hypertension
- Malignant tumours and cancerous conditions
- Liver, kidney and circulation disorders
- Conditions presenting the high risk of haemorrhaging
- Anaemic conditions
- Congestive heart failure, recent stroke, or recent heart attack
When we welcome you to Peninsula Hot Springs we may ask you to sign a waiver form that indicates you have been informed of all the information.
- Are the pools accessible for all abilities?
A number of our guests have limited mobility and we are committed to providing access to everyone at the hot springs. If you have any mobility needs, we recommend that you give our reservation team a call prior to your visit. You may also find our Bath House and Spa Dreaming Centre mobility maps may helps you plan your visit with us.
- Are children allowed in the hot springs?
Families are welcome at Peninsula Hot Springs’ Bath House bathing area. Our Bath House is ideal for social bathing for families and children who are accompanied by adults. We love that the Bath House is a place of calm and connection of families, that’s why we encourage families with young children to spend time together in the family bathing section of our Bath House.
Guests of all ages are welcome to use all of our Bath House experiences prior to 10am. After 10am everyday our bathing gully and hilltop pool are reserved for guests 16 years and older. Families with children will enjoy plenty of options in the remaining 14 thermal pools. Our pool staff are trained lifesavers and offer assistance for bathing families, but we ask that children are accompanied by an adult at all times.
Please note that our Spa Dreaming Centre is reserved for guests aged 16 years and over at all times.
- Do you have bathing areas that are adults only?
Our Spa Dreaming Centre is reserved for guests aged 16 years and over and is recommended for guests seeking a serene experience.
Alternatively, in our social Bath House after 10am everyday, our bathing gully and hilltop pool are also reserved for guests 16 years and older.
- How do you heat the pools?
The hot springs water has come from natural hot springs that is 637 metres below ground and it’s filled with healing qualities. Natural thermal mineral waters flow from deep underground into the many pools, experiences and private baths at Peninsula Hot Springs. The temperature varies from 34 to 42 degrees Celsius, offering you the opportunity to experience bathing just the way you like it.
- How do you clean the pools?
We take the hygiene of our pools very seriously. Early each morning before guests arrive, our Pool Attendants fill the pools with natural geothermal mineral water from an underground reservoir over 600 metres below the surface. As the water reaches the pools, the water is at a temperature of 45 degrees Celsius. Throughout the day, fresh thermal mineral water flows constantly into the pools to maintain warmth and cleanliness.
Just as we have a team caring for you, we also have a dedicated pool team caring for our water. Our team are constantly monitoring the water to keep record of its condition. You may see Pool Attendants taking readings of each pool during your visit. In an extra effort to keep the water clean, there is a small amount of chlorine added, which is also regularly tested by our experienced Pool Attendants.
At the end of every day, our pools are drained and thoroughly cleaned every night, ready to be refilled with fresh mineral water first thing each morning.
- How long is the validity of my gift certificate?
Gift certificates are valid for 12 months from the date of purchase. Gift certificates cannot be extended beyond their initial validation period or be replaced if lost or stolen.
- How do I use my gift certificate?
Our gift certificates are valid for 12 months from the date of issue. Our reservations team are more than happy to assist you with using your gift certificate. If you can have your details on hand when you speak with us, we can book it in for you. Alternatively, you can book your experience online and insert the gift certificate information at payment.
- What delivery options are available for gift certificates?
If you are short on time, gift certificates can be purchased online and emailed immediately to yourself or directly to your recipient. Gift wrapping of certificates is included with all gift certificates that are sent by mail, with only the Express Post option available (postage fees apply).
- How can I purchase multiple gift certificates?
You can purchase more than one certificate online at once with our online purchasing system. You can also personalise each certificate in the personalisation screen.
- Can I return a gift certificate or redeem it for cash?
Certificates are non-refundable once purchased and may not be redeemed for cash.
- Are gift certificates transferable?
Certificates are not transferable between guests.
- Do I have to redeem my gift certificate for the specific services purchased?
No, the value of a gift certificate can be redeemed for any product or service at Peninsula Hot Springs including the spa, cafes or retail items.
- Can my gift certificate be extended?
Our gift certificates are valid for 12 months from the date of issue and cannot be extended beyond this date. Our reservations team are more than happy to assist you with using your gift certificate. If you can have your details on hand when you speak with us, we can book it in for you. Alternatively, you can book your experience online and insert the gift certificate information at payment.
- Where can I buy a gift certificate this Christmas?
You can buy gift certificates onsite at Peninsula Hot Springs, online on our website or over the phone on 03 5950 8777. From 20th November – 24th December 2017, we will have pop up locations at Fountain Gate Shopping Centre and Bayside Shopping Centre which will be stocking our most popular gift certificates, which can be purchased in person.
- Where can I find the Peninsula Hot Springs pop up at Bayside Shopping Centre?
We are located on level 1 of the shopping centre, near Pandora.
For opening times visit the Bayside Shopping Centre website.
- Do you offer gift wrapping?
All of our gift certificates are prepared with beautiful packaging, ready for you to give straight to the lucky recipient. Alternatively you can have the option to email the gift certificate PDF to the recipient, if pressed for time.
- Will I receive my gift certificate in time for Christmas?
If you are purchasing your gift certificate in person this will be beautifully packaged and ready to collect on the spot.
If you are choosing our email service this is sent directly to your inbox, please check your junk / spam folders if not received within an hour of purchase.
If you select our express post option, please allow 2-3 business days for delivery. Please note this service does incur a $12.00 fee, during the peak season delivery may take longer as this is delivered by Australia Post and Peninsula Hot Springs is not responsible for delivery delays.