Redeem your gift certificate

gift certificate FAQ

• How long is the validity of my gift certificate?
  • Gift certificates purchased before 1st November 2019 are valid for 12 months from the date of purchase.
  • Gift certificates purchased as of 1st November 2019 are valid for 3 years from the date of purchase.
  • Gift certificates cannot be extended beyond their initial validation period or be replaced if lost or stolen.
• How do I use my gift certificate?

  You can create your booking online by inserting your gift certificate details at the time of payment, alternatively you are welcome to contact our friendly reservations team on (03) 5950 8777 with your gift certificate details, they will be able to assist you in creating your memorable hot springs experience. Please allow 24 hours for gift certificates to be activated before redeeming.

• Can I return a gift certificate or redeem it for cash?

  Certificates are non-refundable once purchased and cannot be used to purchase a new gift certificate or swapped for cash.

  You can however use your gift certificate for it’s monetary value and put it towards any of our experiences at Peninsula Hot Springs, or you are welcome to use the balance in our onsite retail areas or online spa shop. To discuss these options further please do not hesitate to contact our reservations team on (03) 5950 8777.

• Are gift certificates transferable?

  Certificates are not transferable between guests.

• Do I have to redeem my gift certificate for the specific services purchased?

  No, the value of a gift certificate can be redeemed for any retail products, purchases in the cafe, bathing experiences or spa packages.
  Please keep in mind that gift certificates are non-refundable once purchased and may not be redeemed for purchasing new gift certificates or cash.

• Can my gift certificate be extended?

  We want to reassure our community that if you or your loved one has a gift certificate with an expiry date of March 1st 2020 to July 31st 2020 inclusive, you can register for an automatic gift certificate extension.

  • Gift certificates purchased before 1st November 2019 are valid for 12 months from the date of purchase and cannot be extended beyond this date.
  • Gift certificates purchased as of 1st November 2019 are valid for 3 years from the date of purchase and cannot be extended beyond this date.

  Our reservations team are more than happy to assist you with redeeming your gift certificate, alternatively, you can book your experience online and insert your gift certificate details as your method of payment.