Redeem your gift certificate

We look forward to welcoming you to Peninsula Hot Springs and trust that you will enjoy your visit. To assist you with making a booking with your gift certificate, please select one of the options below or contact our friendly reservations team by either email or phone (03) 5950 8777, ensuring to quote your gift certificate details.

experience gift certificate:
  • Book online by selecting the experience listed on your gift certificate
  • Select ‘add to cart’ for the selected experience
  • When you arrive at the payment screen, enter your gift certificate number and validation code
monetary gift certificate:
  • Book online and select which experience you would like to enjoy
  • Select ‘add to cart’ for the selected experience
  • When you arrive at the payment screen, enter your gift certificate number and validation code
  • If you have a remaining balance on your gift certificate, this can be used on the day of your visit in our retail store or onsite cafe’s, or you can save the remaining balance to use towards your next visit
  • If the balance of your gift certificate does not cover the full amount of your booking, you will be prompted to enter your credit / debit card details at the time of booking to cover the remaining balance

 

exchange for a different experience:
  • Book online and select which experience you would like to enjoy
  • Select ‘add to cart’ for the selected experience
  • When you arrive at the payment screen, enter your gift certificate number and validation code
  • If you have a remaining balance on your gift certificate, this can be used on the day of your visit in our retail store or onsite cafe’s, or you can save the remaining balance to use towards your next visit
  • If the balance of your gift certificate does not cover the full amount of your booking, you will be prompted to enter your credit / debit card details at the time of booking to cover the remaining balance

 

gift certificate FAQ

 

  • How long is the validity of my gift certificate?
    • Gift certificates purchased before 1st November 2019 are valid for 12 months from the date of purchase.
    • Gift certificates purchased as of 1st November 2019 are valid for 3 years from the date of purchase.
    • Gift certificates cannot be extended beyond their initial validation period or be replaced if lost or stolen.
  • How do I use my gift certificate?

    You can create your booking online by inserting your gift certificate details at the time of payment, alternatively you are welcome to contact our friendly reservations team on (03) 5950 8777 with your gift certificate details, they will be able to assist you in creating your memorable hot springs experience. Please allow 24 hours for gift certificates to be activated before redeeming.

  • Can I return a gift certificate or redeem it for cash?

    Certificates are non-refundable once purchased and cannot be used to purchase a new gift certificate or swapped for cash.

    You can however use your gift certificate for it’s monetary value and put it towards any of our experiences at Peninsula Hot Springs, or you are welcome to use the balance in our onsite retail areas or online spa shop. To discuss these options further please do not hesitate to contact our reservations team on (03) 5950 8777.

  • Are gift certificates transferable?

    Certificates are not transferable between guests.

  • Do I have to redeem my gift certificate for the specific services purchased?

    No, the value of a gift certificate can be redeemed for any retail products, purchases in the cafe, bathing experiences or spa packages.
    Please keep in mind that gift certificates are non-refundable once purchased and may not be redeemed for purchasing new gift certificates or cash.

  • Can my gift certificate be extended?
    • Gift certificates purchased before 1st November 2019 are valid for 12 months from the date of purchase and cannot be extended beyond this date.
    • Gift certificates purchased as of 1st November 2019 are valid for 3 years from the date of purchase and cannot be extended beyond this date.

    Our reservations team are more than happy to assist you with redeeming your gift certificate, alternatively, you can book your experience online and insert your gift certificate details as your method of payment.

 

 

 

 

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bath house bathing treatments and packages private bathing dining packages